amicaldo Support

Willkommen im Serviceportal der amicaldo - unten sehen Sie verschiedene Themenbereiche, zu denen Sie Anfragen versenden können. Klicken Sie einfach auf das jeweilige Problemthema und teilen Sie uns so Ihr Anliegen mit. Ihre Anfrage wird umgehend von uns bearbeitet.

Womit können wir Ihnen weiterhelfen?

{"xsrfToken":"f4b10a6730c23c3d1a1025753af5d540a2d6e8d4_lout","branding":{"id":"2","key":"supit","name":"amicaldo Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d45a13","headerLinkHoverBGColor":"#d45a13","headerBadgeColor":"#d45a13"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2b3febe7-89ba-47e2-b6a1-d87835162e62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGFjMDNlZS05NjRmLTQ5MzYtYjU0MS0xNDZhNTljY2EyN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiM2ZlYmU3LTg5YmEtNDdlMi1iNmExLWQ4NzgzNTE2MmU2MiI6WyJyZWFkIl19LCJleHAiOjE3NDY5NjQxNTAsIm5iZiI6MTc0Njk2MzU1MH0.Wy2gJn7W8c9-hL-rmmxqG7msh3ceoNqNSEILCSyMdUc&client=b4ac03ee-964f-4936-b541-146a59cca27f&mode=fit","logoId":"2b3febe7-89ba-47e2-b6a1-d87835162e62","isLogoAvailable":true,"helpCenterTitle":"Willkommen im amicaldo Service Portal","sharedPortalName":"amicaldo Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russisch (Russland)"},"pt-PT":{"localeDisplayName":"Portugiesisch (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen im amicaldo Service Portal","sharedPortalName":"amicaldo Portal","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"},"ko-KR":{"localeDisplayName":"Koreanisch (Südkorea)"},"pt-BR":{"localeDisplayName":"Portugiesisch (Brasilien)"},"es-ES":{"localeDisplayName":"Spanisch (Spanien)"},"en-UK":{"localeDisplayName":"Englisch (UK)"},"fr-FR":{"localeDisplayName":"Französisch (Frankreich)"},"ja-JP":{"localeDisplayName":"Japanisch (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4b4744","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d170a89-623c-477b-a546-4b6aba1970c4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGFjMDNlZS05NjRmLTQ5MzYtYjU0MS0xNDZhNTljY2EyN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkMTcwYTg5LTYyM2MtNDc3Yi1hNTQ2LTRiNmFiYTE5NzBjNCI6WyJyZWFkIl19LCJleHAiOjE3NDY5NjQxNTAsIm5iZiI6MTc0Njk2MzU1MH0.K4sY8bQoImTVkSk-nnrl0oFvj9sr72csOATtkaUxkI8&client=b4ac03ee-964f-4936-b541-146a59cca27f&height=300&mode=fit","bannerMediaApiFileId":"2d170a89-623c-477b-a546-4b6aba1970c4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"supit","projectId":13600,"serviceDeskId":2,"name":"amicaldo Support","description":"Willkommen im Serviceportal der amicaldo - unten sehen Sie verschiedene Themenbereiche, zu denen Sie Anfragen versenden können. Klicken Sie einfach auf das jeweilige Problemthema und teilen Sie uns so Ihr Anliegen mit. Ihre Anfrage wird umgehend von uns bearbeitet.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"4","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"Können Sie Ihrer Angelegenheit keiner Anfrage zuordnen? Beschreiben sie hier Ihr Anliegen.","icon":12727,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12727","groups":[11],"key":""},{"id":"29","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"Gibt es ein Problem mit dem System? Ist Ihre Webseite nicht mehr erreichbar?","icon":12738,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12738","groups":[11],"key":""},{"id":"20","name":"Fehler auf einer Webseite","descriptionHtml":"","callToAction":"Fehler auf einer Webseite","introHtml":"Etwas auf Ihrer Webseite funktioniert nicht wie erwartet? Die Schrift ist nicht lesbar? Der Button ist verrutscht?","icon":12738,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12738","groups":[11],"key":""},{"id":"27","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"Wollen Sie einen neuen Zugang für Ihr System anfordern?","icon":12731,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12731","groups":[11],"key":""},{"id":"22","name":"Rückruf anfordern","descriptionHtml":"","callToAction":"Rückruf anfordern","introHtml":"Sie haben ein Anliegen, das telefonisch geklärt werden soll? Hinterlegen Sie hier Ihre Rückrufbitte.","icon":13001,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13001","groups":[11],"key":""},{"id":"65","name":"Schnittstellen-Anfrage","descriptionHtml":"","callToAction":"Schnittstellen-Anfrage","introHtml":"Sie haben verschiedene Sofware-Programme in Ihrem Unternehmen, die nicht miteinander kommunizieren. Wir entwickeln eine individuelle Schnittstelle für Sie.","icon":17320,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17320","groups":[11],"key":""},{"id":"15","name":"Update oder Änderung an einem Plugin benötigt","descriptionHtml":"","callToAction":"Update oder Änderung an einem Plugin benötigt","introHtml":"WordPress verlangt ein Update? Ein Plugin meldet eine neue Version?","icon":12725,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12725","groups":[11],"key":""},{"id":"21","name":"Änderungswunsch an einer Webseite","descriptionHtml":"","callToAction":"Änderungswunsch an einer Webseite","introHtml":"Texte oder Bilder müssen erneuert werden? Die Farbe des Buttons soll angepasst werden?","icon":13200,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","groups":[11],"key":""},{"id":"23","name":"Anfrage über Telefon","descriptionHtml":"","callToAction":"Anfrage über Telefon","introHtml":"Sie haben mit einem unserer Mitarbeiter telefoniert und wollen besprochene Informationen nachreichen?","icon":13001,"iconUrl":"https://amicaldo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13001","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"1. Allgemeiner Support"}],"orderMapping":{"11":[4,29,20,27,65,15,21,22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGFjMDNlZS05NjRmLTQ5MzYtYjU0MS0xNDZhNTljY2EyN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzYwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5NjQ3NTAsIm5iZiI6MTc0Njk2MzU1MH0.6NI3ydw3iN3kd817GVTBMQtp_4Ofor2Ij1KFcbfPq1k","targetCollection":"upload-project-13600","endpointUrl":"https://api.media.atlassian.com","clientId":"b4ac03ee-964f-4936-b541-146a59cca27f","tokenDurationInMins":20}},"sharedPortal":{"name":"amicaldo Portal","description":"Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=amicaldo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f4b10a6730c23c3d1a1025753af5d540a2d6e8d4_lout","baseUrl":"https://amicaldo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://amicaldo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"209715200","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b4ac03ee-964f-4936-b541-146a59cca27f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"96454de554ea45f6ae141a52ea1eb224","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}